I-PLM IT Functional Support Warwick // £36 to £38.39 per hour // Contract

Job Reference: J0012021
Job Title:I-PLM IT Functional Support
Rate: From £36.00 to £38.39 per Hour Ltd Co.

Position Description:
• I-PLM Environment Production Support Specialist Responsibilities
• Work as part of the I-PLM Environments team to provide ongoing operational support of I-PLM IT systems for Dev/Test/Prod
• Collaborating with IT infrastructure build; middleware/DB and application Build Team and Dassault Systems SMEs in designated areas)
• Using Incident and Problem management processes
• Resolution of operational and performance issues
• Assist I-PLM Operations team in root cause analysis and address system configuration, operational and performance issues in the supported I-PLM environments
• Covering Linux/Win2008/2012 servers and Windows7 clients.
• Co-ordinate and implement changes following the company’s Change Management process.
• Work with infrastructure build, middleware and application development teams to build and support I-PLM 3D Experience (Dassault V6) environments
• Comprising Development, Test, User Validation, Training and Production environments.
• Support (Install/support/upgrade) I-PLM environments running on Linux (SLES); Windows 2008/2012 and Windows7, using SAN/NFS storage systems; Apache/WebSphere middleware and Oracle/SQL database servers within the company’s enterprise datacentres. Servers include virtualised (VMware) and physical servers.
• Analyse technical documentation from the company’s application vendors (e.g. Dassault Systems, ACE/ConfigIT) and work with designated SMEs to define installation and support procedures, as/when required.
• Document and share work procedures, installation tasks, scripts and `best practices within Environments Team.
• Maintain appropriate design and configuration documentation for use in operational handover to steady state support.

Skills Required:
3 Key Skills:
1) Experienced UNIX (SLES) and Windows server systems support
2) Significant experience of systems installation, build and support experience ¿ covering systems administration and operational support tasks for IT environments of similar complexity and technical detail (see responsibilities section above)
3) Knowledge of 3D Experience / Enovia V5/V6 systems administration and operational support.

Experience Required:
• Production support
• Incident and problem management
• Knowledge of Enovia V5/V6 systems administration and operational support.
• Demonstrable ability to own and carry out systems admin/support tasks without on-going supervision and oversight.
• Proven `user interaction and IT support experience including problem diagnostics and root-cause-analysis for systems supported by I-PLM environments team.
• Flexibility in working times, including ability to do overtime for systems support outside of normal (0800 - 1630) working hours.
• Ability to work collaboratively as part of a multi-site team and share workload - as required to meet operational deadlines
• Good communication skills both written and verbal English.
Experience Preferred:
• BMC Remedy
• Experience of DBA, Networking and Security operational support, as part of providing IT operational support.
• Knowledge of PLM and automotive industry processes.
• Ability to develop and run scripts to automate manual processes
• Experience of working within the company’s IT/Operational support and knowledge of the company’s IT standards and IT processes.

Additional Information:
• 40 Hours per week with 3:30pm finish on Fridays
• Recruitment Consultant Gary Masser
• Tel: 02476446940

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About Cattrell Hudson

Our team has been actively recruiting in the UK and Europe for the past 10 years. Our team’s expert services are centred around all of the core disciplines required to facilitate global transport development. We support every level from professionals, skilled engineers and designers, technicians, to graduates and apprentices in their job searches.